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How do I prepare my bundles for install?
To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.
Can I dye my hair extensions?
Yes, you can dye our Brazilian and Indian Collections. Our Dyed Brazilian Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color your hair extensions.
How do I care for my hair extensions?
How full are the bundles?
All of our bundles are measured by weight and should-be approximately 3.5 oz. Please note, as an industry standard, the longer the hair is, the shorter the weft will be and the shorter the hair is, the longer the weft will be since bundles are measured by weight. This is true for all virgin hair retailers.
What is the density of the wigs?
All of our premium virgin Brazilian lace front wigs are 150% density. This is a natural density. If you wish to have a fuller wig, we suggest purchasing a bundle to add to the back of the lace front wig.
What types of payments do you accept?
We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Apple Pay.
Why is my transaction not going through?
Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.
Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.
Does the vendor keep my personal credit card information?
Boss Lyf LLC nor does any business vendor store your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.
How much does shipping cost?
Shipping is FREE.
When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
How long does it take to receive my order?
All orders are processed and shipped between 1-3 business days. Orders are delivered by postal carriers and or courier services between 3-5 business days.
International Shipping Fees
International orders may occur customs and duties fees which are not included in the purchase price. Boss Lyf LLC nor business vendors are not responsible for these fees, they are the sole responsibility of the customer.
My tracking says delivered but I have not received my package. What do I do?
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Do you ship to P.O. Boxes?
We do not ship to P.O. Boxes. All customersmust have a residential address.
What is your return or exchange policy?
We accept returns and exchanges. All returns and exchanges will be mailed to the sender and an address will be provided to the customer upon concern. The outcome of the return or exchange will be based upon the discretion of the vendor rather the complaint is valid. The customer will incur all mailing cost for returns or exchanges even if the product is deemed defected. Returns and exchanges can take 30-45 business days. The rates for returns or exchanges are based upon Fedex, USPS and any other courier services used for returning products.
Do you offer wholesale prices?
We do not offer wholesale prices at this time.
How can I reach customer care?
Our Customer Care team is available via phone from 11 am to 3 pm EST Monday through Friday.
For the fastest response, contact us via email at email@example.com Monday through Friday from 9 am to 5 pm. EST.